1. Scope & Procedures
www.singaporevisa.ae offers its visa services to all nationals (mainly UAE residents), except individuals belonging to Azerbaijan and Qatar nationalities. All other individuals can contact us for any kind of visa services. Our specialist visa consultants not only help to choose the right visa package but also deal with the documentation and submission of the visa application at the respective country’s consulate or vis centre. We try our best to ensure that our clients receive their visa on time. However, Singaporevisa.ae cannot be held responsible in case of delay or rejection of visa application due to any (not limited) of the following reasons:
- Incomplete visa application form
- Missing or ambiguous supporting documents
- Error or omission of information
- Non-booking of airline tickets
Any loss incurred by the client due to the above reasons would not be the responsibility of singaporevisa.ae. We can help you to book your air tickets as part of the visa services, in case you request for the same. However, it is best to book flight tickets and book hotel accommodation only when you receive the visa, unless it is a requisite of the visa rules of the country you are applying for. Moreover, you must also check with the airlines if you have to catch a transit fight before arriving at your final destination. The transit visa policies are not the same for all countries.
It is your responsibility to ensure that all documents are in order before you travel to Singapore. Your passport should have minimum 6 months’ validity from the date of return from Singapore to apply for the country’s visa.
To ensure quick processing of your visa application, you must send your passport and all the supporting documents to us within the time period provided to you. When you send all the documents to us, you are automatically agreeing to that Singaporevisa.ae would be giving back these documents only after the completion of the visa procedures by the visa issuing authority.
Visa interview appointments are provided by the consulate/embassies on first-come-first-serve basis. However, there may be changes in appointment dates in case we do not receive all the documents.
Once the application procedure is completed, we would return all your important documents like passport, flight voucher, travel insurance, hotel voucher, appointment letter, etc. with utmost care. It is your responsibility to acknowledge the receipt of these documents through email. If you fail to send the mail on the same day, we would not make any more changes. Further, you would have to pay extra for any additional changes.
When you receive the visa, you must notify singaporevisa.ae through mail on the same day. This is crucial, especially if there is any discrepancy in the documentation. In case you fail to notify us the same day, it would be considered that the visa is accepted by you. Singaporevisa.ae is not responsible for the liability that happened due to the delay from your side.
We expect our clients to inform us about any changes in travel plan or additional requirement in advance. We are not responsible for any issues caused due to this.
3. Fee and Payment Mode
Our visa fee includes the visa processing fee specified by the visa issuing authority along with our visa service charges. You can make the payment through credit card, debit card, or online bank transfer. It is important to ensure that the payment can be billed and processed on an immediate basis. It is important to note that the processing fee and the visa application requisites may change without any prior notice.
4. Processing Time
The processing time for visa application would vary from country to country. The processing time mentioned on our website are estimates that are based on our years of experiencing dealing with consulates and embassies. The visa process begins from the day after we receive your visa application. The immigration office works from Sunday to Thursday, and the visa processing time does not include weekends (Friday and Saturday) and any other public holidays. Moreover, the embassy or consulate may be closed without providing any notice. In short, singaporevisa.ae should not be held responsible for any delay in Singapore visa approval.
5. Approval and Rejection of Visas
The only responsibility of www.singaporevisa.ae is to submit your visa application form and all the supporting documents. The visa evaluation and processing are done by the Singapore consulate or embassy. The approval or rejection of your visa is the sole discretion of the issuing authority. Singaporevisa.ae does not have the legal capacity to assure the approval of your Singapore visa.
6. Policies on Cancellation and Refund
The visa application fee is not refundable once your application has been submitted to the consulate, even if your visa application is rejected. The processing fee may be refundable if you cancel the service before the visa application is submitted to the issuing authority. In this case, you would be entitled to receive a partial refund (not more than 50% of the fee), as we do not refund any service, banking, or administration charges.
Once your visa is submitted, www.singaporevisa.ae would not be responsible for loss or refund caused due to the consulate or embassy’s change in visa policies.
If you want to cancel your visa application, you must log into your account on singaporevisa.ae account and click on delete or cancel option. In any case, we would not refund credit card payment that is more than a month old. Instead, it would be offered as a service credit, which you can use for any other visa application through singaporevisa.ae only.
The information on visa packages, their pricing, etc. are subject to changes or amendments without any prior notice. Hence, it is important for our clients and other interested parties to visit the website occasionally to review the updated version of the terms and conditions.
7. Use of Intellectual Property
All elements of this website, including the information, text, images, content, etc. belong to singaporevisa.ae and are protected by copyright laws. Hence, we have the rights of limiting or stopping the access to all or any part of the website, at any time, without providing any warning or intimation.
Our users or visitors can view the content provided on the website to gain information. However, in no case can you use the content of our website by copying, altering, publishing, selling, or re-posting. Apart from this, any illegal use of the company name, logo, trademark, etc. can also lead to penalties.
www.singaporevisa.ae is not responsible for any content of websites linked to ours. You must click the link to these web pages at your own risk.
8. Applicable Law & Language
All the terms & conditions mentioned here are applicable as per the UAE law. Any dispute caused between singaporevisa.ae and the client would be resolved through the jurisdiction of the federal courts of the UAE.
All correspondence regarding the visa services should be written in English language only. Singaporevisa.ae is not responsible for spelling mistakes or errors in any document that is provided in a language other than English.
By choosing www.singaporevisa.ae., you agree to indemnify us against any damage, losses, or expense caused due to:
- Encroachment of our terms and conditions
- Fraudulent act by the client or his/her employees or representatives
- Claim, action, or proceeding by a third party against singaporevisa.ae in case of misrepresentations or breaches from the client side.
www.singaporevisa.ae along with its suppliers, partners, and contracts do not claim that the content or materials available on the website are 100% perfect, up to date, or comprehensive. Although we make constant effort to ensure that content available on the website is accurate, there are chances of certain errors. We do not provide any warranty to the service packages, information, and software listed on the website, including any implied and express contract of non-encroachment and merchantability.
We at singaporevisa.ae do not provide any guarantee that the products or service packages available are free of errors or virus. We also do not guarantee that they would fulfil all your requirements. However, we strive to provide you with a safe and hassle-free booking experience by using the latest technological innovations.
If you want to register a compliant or post a query regarding our visa services, you can reach our team at +971 42087543. Once you have submitted the application, you accept that you would not post any complaint or negative feedback (in regards to delay or rejection of visa application by the Singapore consulate) on any of social media pages (online and offline), without a written permission from us.